Billing FAQs
Answers to common billing questions.
3 min readUpdated December 2024
Frequently Asked Questions
Can I get a refund?
We offer refunds within 14 days of purchase for annual plans.
What happens if payment fails?
We'll retry and notify you. You have 7 days to update payment.
Can I pause my subscription?
Yes, you can pause for up to 3 months on annual plans.
Do you offer nonprofit discounts?
Yes! Contact us for 50% off qualifying organizations.
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Tip
Still have questions? Contact our billing support team for personalized assistance.
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